Your Company Travel Policy: Now’s the time to restructure
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Sinead Mitchard
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26.10.20
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Founded in 1945, TAP Air Portugal is the national flag carrier for Portugal and member of the Star Alliance. They are headquartered and based at Lisbon airport (LIS) where they operate an average of 2,500 flights a week to 87 destinations in 34 countries worldwide.
• In the December 2017 edition of the magazine Monocle's Travel Top 50, Portugal's TAP airline won the accolade of
Victoria is TAP’s miles based rewards program. It offers both high-season and off-peak redemption, but with only two elite tiers and less value that other reward programs, it’s best to use your miles on TAP Portugal's own domestic flights.
There are three membership tiers:
Entry level
30,000 miles or 25 qualifying flights
• 25% bonus miles on flights
• Access to TAP lounges
• Priority waiting list, check-in, baggage service, boarding and seat assignment
• Extra luggage allowance
• Seat guarantee
• Access to dedicated TAP counters, airport Fast Track, seat protection in case of any irregularity
• Free in-flight newspapers and magazines
• Access to last-minute upgrades
70,000 miles or 50 flights in a calendar year
• 50% bonus miles
• Access to Star Alliance lounges for member and one companion
• Gold status for partner
• Companion award ticket at a 60% discount
• Free parking
• Priority check-in on Star Alliance flights
• Premium customer service centre access
• Exemption from some service fees
• Emergency assistance for last-minute flights
TAP has codeshare agreements with 35 select airlines both inside and outside the Star Alliance. Look for the designator code (TP).
When booking with a codesharing partner, you will experience differences in baggage fees, optional services, other charges, and policies from partner airlines on your trip.
Partners include:
Priority boarding
Lounge Access
Pre-ordered premium meal, extensive wine list, tea and espresso
Personal touchscreen with inflight entertainment including movies, TV, CDs and radio
On A330 aircrafts, the Recaro Lie-flat seats are real beds with hypoallergenic pillows twice the size of the previous ones The pillows are covered in a fabric specially developed for TAP that is softer to the touch
New amenity kits, recyclable, collectable and decorated with works of art by renowned Portuguese, Brazilian and African artists, with amenity items made from 100% natural materials
Comfortable seating in dedicated cabin
Personal touchscreen with inflight entertainment
Power outlet and USB port
Gatwick
To Lisbon
Gatwick
To Porto
Gatwick
To Dakar
Gatwick
To Porto
Heathrow
To Toronto
Heathrow
To Sao Paulo
Richard is very responsive. For more than two years he has been arranging my flights within Europe.
At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.
Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.
He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.
Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.
Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.
