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We offer a dedicated account manager & director to clients. This enables us to take time to learn your needs and requirements, making your transition to working with us as smooth as possible. If required, we can draft an implementation plan with specific milestones such as account contact introduction, creating passenger profiles and drafting a travel policy.
At all times, we are your travel concierge, our expertise doesn’t stop at flights, airport lounges and hotels – we can also book tables, tickets and meeting space as well as manage your frequent flier account and ensure you’re using your miles in the most effective way. We have contacts across a wide range of airlines and hotel chains. We operate as a one stop source for our clients’ needs, always maintaining the best value for the given budget.
As part of our service to you, we offer;
I cannot recommend Aiden and YTC’s services enough. Whenever I phone, whether it be Aiden or another one of his colleagues, they always answer the phone enthusiastically and are incredibly helpful. I work for some incredibly demanding people and no matter how many times I change the criteria and ask Aiden to reprice the options, he remains unflappable and calm under pressure – even when I am not!!
On a financial note we have other agencies (one now since we dropped a well known one for completely messing up some flights and for not coming back to us quickly) that we used to use, but to be honest I don’t even bother with the others anymore seeing as Aiden’s prices are so much cheaper and detailed. Not only does he try and find the best and cheapest option, but they are always cheaper than the competitors.
Aiden and his colleagues literally take the hassle and drama out of some chaotic and difficult itineraries. Thank you and long may it continue.
