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We offer a dedicated account manager & director to clients. This enables us to take time to learn your needs and requirements, making your transition to working with us as smooth as possible. If required, we can draft an implementation plan with specific milestones such as account contact introduction, creating passenger profiles and drafting a travel policy.
At all times, we are your travel concierge, our expertise doesn’t stop at flights, airport lounges and hotels – we can also book tables, tickets and meeting space as well as manage your frequent flier account and ensure you’re using your miles in the most effective way. We have contacts across a wide range of airlines and hotel chains. We operate as a one stop source for our clients’ needs, always maintaining the best value for the given budget.
As part of our service to you, we offer;
Richard is very responsive. For more than two years he has been arranging my flights within Europe.
At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.
Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.
He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.
Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.
Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.
