Hyatt Hotels: Your Travels Top 5
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Sinead Mitchard
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30.03.20
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MANAGING DIRECTOR
I currently spend my time promoting the Your Travel brand within the UK travel industry and pushing boundaries of what a small / medium agent can offer corporate and luxury travellers. Always on the lookout for the ‘best of the best’ in new talent to bring to Your Travel. Personally, I am a seasoned global travel manager turned agency owner with extensive knowledge of world airline routes and fare structures. Passionate about providing a high end service whilst keeping our business competitive in a cost effective manner. Striving to provide a fresh thinking approach to business, corporate and luxury travel, service is key in everything we do.
There are no foreign lands. It is the traveller only who is foreign.
Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.
Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.
After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;
– The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.
– Our ability to understand and implement client objectives pro-actively.
– Our personal and bespoke approach to client service.
Results;
With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!
