Hyatt Hotels: Your Travels Top 5
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Sinead Mitchard
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30.03.20
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MANAGING DIRECTOR
I currently spend my time promoting the Your Travel brand within the UK travel industry and pushing boundaries of what a small / medium agent can offer corporate and luxury travellers. Always on the lookout for the ‘best of the best’ in new talent to bring to Your Travel. Personally, I am a seasoned global travel manager turned agency owner with extensive knowledge of world airline routes and fare structures. Passionate about providing a high end service whilst keeping our business competitive in a cost effective manner. Striving to provide a fresh thinking approach to business, corporate and luxury travel, service is key in everything we do.
There are no foreign lands. It is the traveller only who is foreign.
Richard is very responsive. For more than two years he has been arranging my flights within Europe.
At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.
Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.
He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.
Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.
Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.
