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Richard Moss

SENIOR ACCOUNT MANAGER

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Richard Moss Square

Richard Moss

SENIOR ACCOUNT MANAGER

After several small-time jobs where my heart really wasn’t in it, I stumbled into a job in travel through my best friend. Cut-to 10 or so years later and I’m still here. Working in this industry has been one of the biggest constants in my life to date. I have always had a passion for travel, being half Swedish and travelling 2-3 times year to Sweden for the first 12 years of my life I guess that makes sense. This industry has allowed me to see many countries and to experience many things that I’m thankful for.

With a wealth of travel experience behind me, I rely on my extensive knowledge of all things travel every day. I’m also ever so slightly OCD, so my tidiness plays a part in my work life. I rarely miss a trick and I don’t make the same mistake twice. I’ve visited many countries, travelled in luxury and I’ve experienced some of the nicest hotels in the world. Yet, for me the stories that I seem to tell more often are those where the hotel was awful, the flight had horrendous turbulence and the holiday just did not go to plan. I try to implement this thinking into my everyday life, ups and downs will happen but the experiences will always shape your life and help to define your character.

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DESTINATIONS
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Richard Moss Success is walking from failure to failure with no loss of enthusiasm Winston Churchill

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Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.

Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.

After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;

–       The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.

–       Our ability to understand and implement client objectives pro-actively.

–       Our personal and bespoke approach to client service.

 Results;

With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!

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