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What Our Clients Say

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Mrs L. Bollom, Manufacturing Industry

We reduced Creative Resins Distributions travel spend by 16% in 2016

Creative Resins has been at the forefront of decorative glass technology for over 30 years. When Louise contacted us to help with a trip to Oman, we discovered that the company had been using a particular airline’s website to book direct, paying in excess of £5,000 per trip in Business Class. Using our negotiated fares on this one flight YourTravel saved them £1,221. Upon further investigation and a year’s great relationship, we reduced our client’s travel spend by 16% whilst providing a high level of service.

Kathrin, Finance Industry

Extraordinary service and client orientation

Very pleasant experience every time when I need assistance with travel planning or booking. Aiden Ashton, our main contact, but also all his colleagues are extremely friendly, dedicated, knowledgeable and equipped with a broad range of experience in the travel sector. Very responsive, never annoyed regardless what changes we need to make.
Dianne, Personal Assistant in the Publishing Sector

I cannot recommend Aiden and YTC’s services enough. Whenever I phone, whether it be Aiden or another one of his colleagues, they always answer the phone enthusiastically and are incredibly helpful. I work for some incredibly demanding people and no matter how many times I change the criteria and ask Aiden to reprice the options, he remains unflappable and calm under pressure – even when I am not!!

On a financial note we have other agencies (one now since we dropped a well known one for completely messing up some flights and for not coming back to us quickly) that we used to use, but to be honest I don’t even bother with the others anymore seeing as Aiden’s prices are so much cheaper and detailed.  Not only does he try and find the best and cheapest option, but they are always cheaper than the competitors.

Aiden and his colleagues literally take the hassle and drama out of some chaotic and difficult itineraries. Thank you and long may it continue.

Kate, Personal Assistant

As PA to 5 directors, all of whom have very individual travel needs & schedules, it is essential I find a travel agency able to give me the high level service I need to ensure my job is made easier, whilst offering a personal approach & even managing to keep up with our directors movements at all times …

Your Travel Corporate do exactly that, from start to finish!

The level of care I have received when arranging corporate and even personal luxury travel with this agency really has been ‘Second to none’, saving me time and money – as a firm, we refuse to use anyone else for our corporate travel. Your Travel Corporate have helped me arrange even the most detailed & specific itineraries and have never let me down once! Thoroughly impressed and they will forever have a loyal customer in us“

Marc, CEO in the Sports Industry

I’ve used Your Travel Corporate for many years as they give me the best prices for world wide travel. Their excellent service takes a weight off my mind not having to think of all the flight and hotel booking details for each trip.

Liz, Office Administrator, Finance Industry

Fantastic Service

Your Travel Corporate are so incredibly helpful, they consistently go above and beyond to provide us with the difficult travel demands of our business.
Codin, Manager for an Electronics Manufacturer

Richard is very responsive. For more than two years he has been arranging my flights within Europe.

At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.

Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.

He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.

Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.

Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.

Creative Resins

Creative Resins has been at the forefront of decorative glass technology for over 30 years. When Louise contacted us to help with a trip to Oman, we discovered that the company had been using an airline’s website to book direct, paying in excess of £5,000 per trip in Business Class. Using our negotiated fares on this one flight YourTravel saved over £1000 per trip. Upon further investigation and a year’s great relationship, we delved into the companies travel policies and booking habits. We found that travel was often booked at the last minute and there was no one in authority to keep a watchful eye over what was being booked and where. We then worked with Louise to create passenger profiles for all of Creative Resins travellers including details such as preferred seat numbers, meals and airlines – we also set in place cabin restrictions (who can and can’t travel in an upgraded travel class). We then looked at the company’s calendar for the coming year, estimating when and where they would need to book travel and agreed that Your Travel would be proactive in trying to get confirmed travel dates from 4 weeks prior to the trip dates. This created a stress-free booking system that took budget and organisational pressure from the senior management, knowing they would always be working with a cost-effective travel budget. This lead to a reduced travel spend of just over 16% without cost-cutting and maintaining a high level of service.

‘’Working with Your Travel Corporate has been an enlightening experience, we were wasting money on travel and working with John and the team was very easy indeed. Everything is taken care of on every trip and we get a level of service that just can’t be achieved by the bigger travel agents, being treated as a valued client and not just another customer is fantastic!’’ Louise Bollom, Director

Our personal and bespoke approach to client service.

Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.

Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.

After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;

–       The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.

–       Our ability to understand and implement client objectives pro-actively.

–       Our personal and bespoke approach to client service.

 Results;

With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!

Angela, Finance Industry

Excellent and exceptional service

International travel has become particularly onerous and so it is essential to find agents who can help alleviate the stress of sourcing a competitive price, organising itineraries, booking the travel, accommodation and associated services. YourTravel has provided an exceptional level of service, working with our Company to understand our requirements, tailoring the various flights to ensure the maximum amount of time for our business to be conducted with the least time wasted.

Their representatives have been professional, highly competent and a pleasure to work with, going the extra mile on all occasions. We have experienced excellent service, most particularly from their representative Lauren Townsend, who obtained competitive rates with an exacting itinerary and, importantly, have monitored our recent travels over a two and a half week trip through various time zones to assist in arranging boarding passes and booking seats.

We would highly recommend YourTravel for both business and personal travel and will be using them for our future bookings.

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