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Lauren Townsend Corporate Account Manager at Your Travel Corporate

Lauren Townsend

Corporate Account Manager

Customer protection guarantee
Lauren Townsend

Lauren Townsend

Corporate Account Manager

My experience in the travel industry has been varied! The main bulk of my experience comes from working in the leisure sector. I have worked with various tour operators and travel agencies both abroad and in the UK, which has provided me with a well-rounded knowledge of the travel industry.

I was drawn to develop my career at Your Travel Corporate because as a company, we strive to deliver the same level of service to our business clients as our luxury leisure clientele. The bespoke, concierge style that we have here along with our upbeat and personal one to one approach really sets us apart from other travel management companies out there!

I have been a business travel expert at Your Travel Corporate for almost 18 months now. My corporate clients vary between a multitude of industries, including medicine, video game development, oil, insurance and finance. It is so satisfying to source competitive prices and fantastic arrangements for even the trickiest of business trips! I have helped my clients with bookings all across the world, in every imaginable airline and seat class. My services do not end at flights and hotels! I am also on hand for car hire, transfers, meeting rooms, private jets and much more. My clients know they can count on me around the clock for any additional requests or support should any issue arise during their business travels.

It is with great pride that I can announce I am a finalist for Business Travel Agent of The Year at the TTG Awards in September!

 

 

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Lauren Townsend When preparing to travel, lay out all your clothes and all your money. Then take half the clothes and twice the money Susan Heller

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Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.

Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.

After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;

–       The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.

–       Our ability to understand and implement client objectives pro-actively.

–       Our personal and bespoke approach to client service.

 Results;

With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!

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