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Sam Cassem

Executive Director

Customer protection guarantee
Sam Cassem

Sam Cassem

Executive Director

I have worked in the travel industry now for 10 years, I would say it’s the best industry to work in purely for the fact I have been lucky enough to visit so many places and stay at some of the most amazing hotels and fly some of the best business and first class products. I always get asked where is my favourite place – And my answer is it all depends on what you are looking for out of a trip however for me overall its South Africa. I’m yet to set foot in South America as when I do I want to be there for 4-6 months and travel it all to get the full experience. A few experiences I am yet to have that are on my list are shark cage diving, sky diving over the Palm Island in Dubai, Rocky Mountaineer across Canada and Machu Picchu.

 

 

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Sam Cassem If your dreams don’t scare you, they aren’t big enough Muhammad Ali

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What Our Clients Say

Saving our customers time and money

Richard is very responsive. For more than two years he has been arranging my flights within Europe.

At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.

Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.

He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.

Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.

Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.

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