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Case Study: Alken Asset Management

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Case Study: Alken Asset Management

Alken Asset Management had previously worked with several travel management companies. However their relationships with them had soured due to inconsistencies in both pricing and service levels.

Our first task was to understand Alken and exactly what they were expecting from the company tasked with handling their travel arrangements. Working with them we were able to understand that Alken were looking for a company that they can trust. They found they were sending the travel quotations to their multiple agents and either waiting for a response for hours or not even receiving a response at all. As an extremely busy investment company, the staff of Alken Asset Management didn’t have the time to wait for responses from their previous travel companies. They also found themselves double-checking the results.

Following our meeting, Your Travel Corporate set about building our relationship with Alken and in turn gaining their trust. Upon the first reservation, we saved Alken hundreds of pounds on what their agents were able to produce. We offered Alken a saving of over £1,500 on a Business Class ticket. In the same instance, we upgraded the ticket to First Class without additional cost. Our relationship with Alken Asset Management has since gone from strength to strength. Providing them with passenger profiles for their regular travellers helps to streamline the booking process.

The Issue

The Accounts department were finding many transaction discrepancies when not using a centralised agent. There was an inconsistent level of service received from each agent, with no escalated point of contact.

Travel Polices were not being adhered to when booking independently across several sites and agents, causing financial strain at times.

The Resolution

As a team of 10, we work very closely with each other to minimise the risk of a delay in relaying documentation over to the appropriate departments. To ensure speed and efficiency, John oversees this.

Your Travel Corporate actively monitor the Travel Policy for each quotation and booking, raising any scenarios in which an allowance may be required.

Thank you for taking the time to read about what we do for Alken Asset Management. If you’re curious as to what we can do for you, why not satisfy your curiosity and contact us today. We don’t believe in hard selling, we won’t push you to book or back you into a corner. We won’t need to. We’ll simply be ourselves, do what we do best and give you lots of reasons to book with us. Anyone can tell you how to save money, but we will show you how to save money!

Contact me today by calling 0203 805 4599, or emailing

I hope to work with you soon!

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What Our Clients Say

Saving our customers time and money

Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.

Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.

After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;

–       The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.

–       Our ability to understand and implement client objectives pro-actively.

–       Our personal and bespoke approach to client service.


With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!

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