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5 Signs it’s Time to Find a New Travel Management Company

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Time to Find a New Travel Management Company

It’s always difficult to switch suppliers, but sometimes changing your travel programs and policies may be necessary. Even more so if your travel management company if not delivering on its promises or giving you the level of service you deserve.

Here are five signs it’s time to make the switch to a new travel management company (TMC):

You Aren’t’ Saving Time or Money

Every TMC’s job is to add value by cutting travel costs and making the booking process easy and quick for your team.  Your agent should be using their expertise to get you the best deals without hidden fees in a fraction of the time. Making it much more efficient without you needing to research and book complicated itineraries on your own.

They are Unreachable When you Need Them

A major reason to go with a TMC over booking online is 24/7 dedicated support.  You should be able to reach your agent at any time without being juggled between people in a chain of command or sitting on hold.  If you don’t have an agent dedicated to supporting your team throughout their entire journey, it’s time to look elsewhere.

Cookie Cutter Program Offerings

Every travel program is unique and should never have to fit with your supplier’s standard program offerings.  A good TMC will customise their solutions to fit your needs. They should think outside the box to deliver you what you need without handcuffing you to a core selection of offerings.

Negative Feedback

Your front-line users will let you know if your TMC is causing them grief on the road.  Make sure you have a system to collect feedback regularly from your team. This will help keep your TMC in check and ensure it’s still a good fit for your needs.  A good TMC will respond quickly to complaints to resolve outstanding issues and shift their practices to serve you better.

Duty of Care

Does your TMC clearly understand Duty of Care responsibilities for your team on the road?  This is the legal obligation employers must provide their employees when they travel.  If your TMC is not assisting you create the best risk management protocols for your program, find a company who will.

For more expert advice and tips on making the most when it comes to business travel, click here.

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What Our Clients Say

Saving our customers time and money

Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.

Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.

After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;

–       The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.

–       Our ability to understand and implement client objectives pro-actively.

–       Our personal and bespoke approach to client service.


With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!

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