UK – USA Business Travel
- Richard Moss
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It’s always difficult to switch suppliers, but sometimes changing your travel programs and policies may be necessary. Even more so if your travel management company if not delivering on its promises or giving you the level of service you deserve.
Here are five signs it’s time to make the switch to a new travel management company (TMC):
Every TMC’s job is to add value by cutting travel costs and making the booking process easy and quick for your team. Your agent should be using their expertise to get you the best deals without hidden fees in a fraction of the time. Making it much more efficient without you needing to research and book complicated itineraries on your own.
A major reason to go with a TMC over booking online is 24/7 dedicated support. You should be able to reach your agent at any time without being juggled between people in a chain of command or sitting on hold. If you don’t have an agent dedicated to supporting your team throughout their entire journey, it’s time to look elsewhere.
Every travel program is unique and should never have to fit with your supplier’s standard program offerings. A good TMC will customise their solutions to fit your needs. They should think outside the box to deliver you what you need without handcuffing you to a core selection of offerings.
Your front-line users will let you know if your TMC is causing them grief on the road. Make sure you have a system to collect feedback regularly from your team. This will help keep your TMC in check and ensure it’s still a good fit for your needs. A good TMC will respond quickly to complaints to resolve outstanding issues and shift their practices to serve you better.
Does your TMC clearly understand Duty of Care responsibilities for your team on the road? This is the legal obligation employers must provide their employees when they travel. If your TMC is not assisting you create the best risk management protocols for your program, find a company who will.