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5 Signs it’s Time to Find a New Travel Management Company

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Time to Find a New Travel Management Company

It’s always difficult to switch suppliers, but sometimes changing your travel programs and policies may be necessary. Even more so if your travel management company if not delivering on its promises or giving you the level of service you deserve.

Here are five signs it’s time to make the switch to a new travel management company (TMC):

You Aren’t’ Saving Time or Money

Every TMC’s job is to add value by cutting travel costs and making the booking process easy and quick for your team.  Your agent should be using their expertise to get you the best deals without hidden fees in a fraction of the time. Making it much more efficient without you needing to research and book complicated itineraries on your own.

They are Unreachable When you Need Them

A major reason to go with a TMC over booking online is 24/7 dedicated support.  You should be able to reach your agent at any time without being juggled between people in a chain of command or sitting on hold.  If you don’t have an agent dedicated to supporting your team throughout their entire journey, it’s time to look elsewhere.

Cookie Cutter Program Offerings

Every travel program is unique and should never have to fit with your supplier’s standard program offerings.  A good TMC will customise their solutions to fit your needs. They should think outside the box to deliver you what you need without handcuffing you to a core selection of offerings.

Negative Feedback

Your front-line users will let you know if your TMC is causing them grief on the road.  Make sure you have a system to collect feedback regularly from your team. This will help keep your TMC in check and ensure it’s still a good fit for your needs.  A good TMC will respond quickly to complaints to resolve outstanding issues and shift their practices to serve you better.

Duty of Care

Does your TMC clearly understand Duty of Care responsibilities for your team on the road?  This is the legal obligation employers must provide their employees when they travel.  If your TMC is not assisting you create the best risk management protocols for your program, find a company who will.

For more expert advice and tips on making the most when it comes to business travel, click here.

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What Our Clients Say

Saving our customers time and money

Creative Resins has been at the forefront of decorative glass technology for over 30 years. When Louise contacted us to help with a trip to Oman, we discovered that the company had been using an airline’s website to book direct, paying in excess of £5,000 per trip in Business Class. Using our negotiated fares on this one flight YourTravel saved over £1000 per trip. Upon further investigation and a year’s great relationship, we delved into the companies travel policies and booking habits. We found that travel was often booked at the last minute and there was no one in authority to keep a watchful eye over what was being booked and where. We then worked with Louise to create passenger profiles for all of Creative Resins travellers including details such as preferred seat numbers, meals and airlines – we also set in place cabin restrictions (who can and can’t travel in an upgraded travel class). We then looked at the company’s calendar for the coming year, estimating when and where they would need to book travel and agreed that Your Travel would be proactive in trying to get confirmed travel dates from 4 weeks prior to the trip dates. This created a stress-free booking system that took budget and organisational pressure from the senior management, knowing they would always be working with a cost-effective travel budget. This lead to a reduced travel spend of just over 16% without cost-cutting and maintaining a high level of service.

‘’Working with Your Travel Corporate has been an enlightening experience, we were wasting money on travel and working with John and the team was very easy indeed. Everything is taken care of on every trip and we get a level of service that just can’t be achieved by the bigger travel agents, being treated as a valued client and not just another customer is fantastic!’’ Louise Bollom, Director

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