UK – USA Business Travel
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Richard Moss
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03.01.17
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18.10.19
I cannot recommend Aiden and YTC’s services enough. Whenever I phone, whether it be Aiden or another one of his colleagues, they always answer the phone enthusiastically and are incredibly helpful. I work for some incredibly demanding people and no matter how many times I change the criteria and ask Aiden to reprice the options, he remains unflappable and calm under pressure – even when I am not!!
On a financial note we have other agencies (one now since we dropped a well known one for completely messing up some flights and for not coming back to us quickly) that we used to use, but to be honest I don’t even bother with the others anymore seeing as Aiden’s prices are so much cheaper and detailed. Not only does he try and find the best and cheapest option, but they are always cheaper than the competitors.
Aiden and his colleagues literally take the hassle and drama out of some chaotic and difficult itineraries. Thank you and long may it continue.
Richard is very responsive. For more than two years he has been arranging my flights within Europe.
At this stage, I must mention that the work I am tasking him with is very difficult. Often I notify Richard briefly before I need a flight or a re-arrangement. My schedule is a mix of long term and short term arrangements, which sometimes are cancelled or postponed. Richard manages to get me on feasible flights and I always count on him. He is very reliable and I see him as a problem solver.
Even when the pressure is on, Richard remains an accountable and reliable solution provider. He always goes by the books and doesn’t take short-cuts. I like working with Richard, who hasn’t dropped the ball, no matter which problem I tasked him with.
He got me on time to Bilbao last week, although EW was messing around with my extra payment for the luggage, until the gate was closed.
Another time he got me back to Düsseldorf from Stockholm, after a couple of rearrangements due to a short term cancelling of a scheduled appointment.
Richard seems to use the whole runaway of tools and processes in order to get the job done. I am a happy client.
