UK – USA Business Travel
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Richard Moss
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03.01.17
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18.10.19
I cannot recommend Aiden and YTC’s services enough. Whenever I phone, whether it be Aiden or another one of his colleagues, they always answer the phone enthusiastically and are incredibly helpful. I work for some incredibly demanding people and no matter how many times I change the criteria and ask Aiden to reprice the options, he remains unflappable and calm under pressure – even when I am not!!
On a financial note we have other agencies (one now since we dropped a well known one for completely messing up some flights and for not coming back to us quickly) that we used to use, but to be honest I don’t even bother with the others anymore seeing as Aiden’s prices are so much cheaper and detailed. Not only does he try and find the best and cheapest option, but they are always cheaper than the competitors.
Aiden and his colleagues literally take the hassle and drama out of some chaotic and difficult itineraries. Thank you and long may it continue.
Working within the entertainment sector to provide the ultimate in flexibility and service as well a proactive approach towards account management. In 2016 a trans-Atlantic artist management firm approached Your Travel Corporate to construct a travel plan for its UK and USA offices with an annual spend of £750,000.
Prior to working with Your Travel Corporate, the firm had contracted the services of another national travel agent. During the 12 months spent working with this agency, there were significant challenges in service delivery which led to multiple issues, lack of proactive account management and limited delivery of policy compliance.
After a problematic year, the firm took the decision to move away from their substandard agent and seek to engage a new agent – they chose Your Travel Corporate for several reasons;
– The ability to work with a dedicated account manager and director, ensuring a positive relationship and understand of needs was built from the outset.
– Our ability to understand and implement client objectives pro-actively.
– Our personal and bespoke approach to client service.
Results;
With our unique understanding of travel management and the importance of getting it right first time, we could map out a plan to move the firms travel management to Your Travel Corporate, with adequate and well thought out milestones, ensuring that our account management team worked effectively with the firms PA, EA and account team enabling the delivery of a full operational service within 3 months. A third quarter report shows a 19% saving on travel spend and we’re pleased to say that we’ve had extremely positive feedback from our client!
